✨ Overview
Attendance warnings and suspensions help protect reliability for clients while giving talent clear feedback and opportunities to improve. They are not meant to be punitive, but repeated attendance issues can limit your ability to accept new gigs.
This article explains what warnings and suspensions are, how long they last, and what you can do to prevent future issues.
📝 Attendance Warnings: What They Mean
Attendance warnings are issued when attendance standards are not consistently met, such as repeated lateness or frequent cancellations.
Important things to know:
Warnings last 30 days
You can still receive and accept gig invites while a warning is active
Warnings automatically expire if no new attendance issues occur during the 30-day period
Warnings are designed to flag patterns early so they do not escalate.
🚦 What Can Lead to a Warning
You may receive an attendance warning if there are repeated issues such as:
Arriving late to multiple gigs
Frequently canceling gigs after confirmation or close to start times
Failing to follow arrival or clock-in expectations
This may include not being in required attire or not being ready at start time
🛡️ How to Prevent Attendance Warnings
You can reduce the risk of warnings by:
Confirming only gigs you are confident you can work
Arriving 15–20 minutes early
Being fully in uniform by your scheduled start time
Using Team Chat to document arrival or on-site issues
Canceling gigs in the app as soon as you know you cannot work
Clear communication and timely documentation matter.
🔍 Requesting a Warning Review
You may request a review only if you believe a warning was applied in error and you have supporting documentation.
Submit an Exception Request within 72 hours of the gig
Helpful documentation includes:
Time-stamped photos
Sign-in sheets or badge scans
Manager-on-duty name
Screenshots showing communication in the app
⛔ Suspensions: What to Expect
Suspensions temporarily pause your ability to accept new gigs.
What to expect:
You’ll receive an in-app notice before the suspension begins
You may still work already scheduled gigs if you submitted an Exception Request through the app, and your request is still pending
A suspension is active when:
Future gigs are removed, and
Your profile shows as suspended
Each suspension has a set duration and ends automatically
Suspensions are applied when attendance issues continue after warnings or when serious violations occur.
📉 What Can Lead to a Suspension
A suspension may result from:
Multiple attendance infractions within a short timeframe (typically 30–90 days)
Refer to the performance policy for details
Serious attendance issues, such as a No Call No Show
Repeated failure to follow attendance requirements
Suspensions are intended to stop patterns from escalating further.
🤝 Help & Next Steps
If you’re unsure why a warning or suspension was applied:
Review your recent attendance history
Gather any documentation related to the affected gigs
Understanding expectations and taking early action helps keep your account in good standing.