✨ Overview
Attendance penalties are applied automatically based on system rules. An exception request is the only way to explain what happened and ask for a review.
🤖 Why Attendance Penalties Are Applied Automatically
When a confirmed gig is missed, late, or canceled:
Penalties are applied based on timing and history
The system does not review intent or personal circumstances
Skipping cancellation does not prevent penalties and may increase impact
An exception request allows a human review when something unexpected occurs.
🧠 When an Exception Request May Be Appropriate
You may submit an exception request if:
A technical issue affected your attendance or clock-in
An emergency or serious delay occurred
Transportation or weather disruptions prevented arrival
You followed instructions but something went wrong on site
Exception requests must be submitted within 72 hours of the scheduled gig.
📲 How to Submit an Exception Request
Submit your request directly in the Ideal Flex Work app:
Open the app and tap your Profile (photo icon).
Open the Infraction Notice shown on your profile or notifications.
Tap Submit Exception.
Complete the form:
Explain what happened in clear, honest words
Attach supporting documents if available
Tap Submit.
If you don’t see the option to submit:
Message Talent Support in the app with your explanation and documents.
📎 What to Include With Your Request
Clear documentation helps the review team understand your situation faster.
Helpful examples include:
Medical or emergency documents
Transit delay or weather screenshots
Tow or repair receipts
Messages or confirmation from an on-site manager
App screenshots showing technical issues
⏳ What Happens After You Submit
Requests are reviewed by the Talent Relations team
Reviews usually take up to 24-72 hours
Decisions are notified in the app once review is complete
Submitting an exception request does not guarantee a change. Each case is reviewed individually.
❌ Common Reasons Exception Requests Are Denied
Requests may be denied when:
A gig was canceled for a better-paying opportunity
Cancellation happened very close to the start time
The same reason is used repeatedly
Documentation is missing or unclear
Gig details (location, timing, attire) were not reviewed before confirming
⚠️ Important to Know
Exception requests are meant for unexpected situations, not routine issues
Repeated infractions may still affect account standing
Providing false or misleading information may impact review outcomes
🙋 Need Help?
If you have trouble submitting an exception or attaching documents, contact Talent Support through the app.