Managing Start Time Changes or Discrepancies in Gig Schedules
When working with Ideal Flex Work, managing your gig schedule efficiently is crucial, especially when start times may vary due to client adjustments or last-minute invites. This guide provides clear directions and best practices to address common scenarios.
Viewing Start Times in Gig Invites
The latest start time for your gig is typically shown within the gig invite in the Ideal Flex Work app. Always refer to the app for the most accurate and updated start time information. If the start time in the app differs from the time mentioned in the email, follow the start time in the app, as it reflects updates pushed directly by the client.
Handling Client Start Time Changes
Sometimes, clients may adjust start times, which can result in earlier or later shifts than expected. If this causes conflicts, here’s what to do:
Earlier Start Times: If you are unable to comply with a client’s earlier start time adjustment, notify the Talent Support team immediately via the in-app chat feature, so they can explore alternative solutions. It’s important to communicate proactively to avoid misunderstandings.
Arriving Late Due to Changes: If you expect to arrive late due to such a change, notify the Talent Support team immediately via the in-app chat feature. This action ensures a record of the circumstances, and any potential infractions can be reviewed as necessary.
Use Active Gig's Team Chat: Also, post your ETA in the active gig's Team Chat so that the client will have visibility. This also provides a paper trail.
Managing Last-Minute Gig Invites
Accepting last-minute gigs is a great way to increase your opportunities. We understand that last-minute bookings can be challenging. Client booking times vary, and sometimes we need to fill urgent call-outs.
Unfortunately, this limits our ability to provide earlier alerts. Clients occasionally book gigs close to the start time due to unexpected events, such as emergencies. In such cases, consider the following steps:
Provide an ETA: If you accept a last-minute invite but anticipate arriving slightly late (not greater than 1.5 hours after scheduled start time), promptly provide a realistic estimated time of arrival (ETA) to the Talent Support team by sending an in-app chat message. This communication helps the Talent Support team to notify the client and confirm whether your arrival time is acceptable..
Use Team Chat: Always post your ETA in the active gig's Team Chat section, so that that client will have visibility to your arrival time. If you have accepted a last minute shift, be sure to add that to the Team Chat message, along with your arrival time.
Key Takeaways
Always rely on the updated start time displayed in the app over other communications.
Proactive communication with the Ideal Flex Work team ensures smooth handling of schedule conflicts or last-minute adjustments.
Following proper protocols for earlier start times or last-minute schedule changes can protect your record and foster client satisfaction.