How Can Lateness Warnings Be Removed From Ideal Flex Work Profiles?
Understanding how lateness warnings can be resolved is important for maintaining a clean work profile on Ideal Flex Work. Below is an overview of the circumstances under which lateness warnings may be appealed or removed, as well as general advice for avoiding future issues.
Scenarios for Requesting Lateness Warning Removal
Clock-In Errors: - If you were on time for your shift but encountered clock-in issues (e.g., technical difficulties) and the booking has been closed, you will be able to submit an Exception Request directly in the Ideal Flex Work app.
Documenting Arrival: - If you are unable to clock in for any reason, it is essential to document your arrival by noting the time you started working and getting the name of the Manager on Duty at the client location. If the client is unable to get you clocked in directly, we ask that you message the Talent Support team via the in-app chat feature with your start time, name of Manager and a screenshot of the client's sign-in sheet, if applicable.
Note: The sooner that you reach out to us to let us know you couldn't clock in, the more time we have to resolve the issue so that you can clock out without issue.
Steps to Request an Exception
To initiate the lateness warning removal process:
Submit an Exception Request: - You will be prompted in the Ideal Flex Work app to submit an exception request. If you do not see the prompt, please reach out directly to the Talent Support team and explain the circumstances.
Provide Evidence: - Include any supporting documentation, such as screenshots, time-stamped emails, or confirmation from your manager that you were on time.
Await Review: - Once an exception request is submitted, the Performance Management team has 72 hours to investigate and make a decision. If approved, the warning will be removed from your profile.
Avoiding Lateness Warnings in the Future
To reduce the likelihood of receiving lateness warnings:
Check Technology Reliability: - Make sure that you have turned Location Services on for the Ideal Flex Work app and be sure to click the On My Way button the day of your gig. This will allow you to clock in easily when you arrive on site.
Communicate with Managers: - Always inform the Manager on Duty at the client location if you face issues with clocking in or arriving on time. If they cannot resolve, please reach out to the Talent Support team by sending a message via the in-app chat feature.
By following these guidelines, you can avoid unnecessary warnings and maintain a positive standing on the platform.
Related Topics
Managing Account Profile Warnings
How to Document Shift Details Effectively