✨ Overview
Your safety and well-being come first. If something doesn’t feel right at a gig—whether it’s a conflict, discrimination, harassment, or a safety issue—there are clear steps to take to protect yourself and report the situation so it can be addressed.
This article explains what to do in an emergency, who to notify, how to report an issue to Ideal Flex Work, and what to expect after you report.
🚨 If This Is an Emergency
If anyone is in immediate danger, call 911 right away.
Once you are safe:
Notify the on-site supervisor or manager so the situation is documented.
Report the incident to Ideal Flex Work as soon as you can.
🧭 What to Do During or Right After an Incident
Protect your safety
Step away from the situation if needed.
Get help from on-site supervision or management.
Notify the client or supervisor on site
Ask that the incident be documented.
If applicable, request that an incident report be created.
Report the issue to Ideal Flex Work in the app
Tap the question-mark Help icon <img src="help-icon.png" alt="help icon" width="18"/> in the upper-right corner of the app.
Message Talent Support with details of what happened.
📝 What to Include When Reporting a Complaint or Incident
Providing clear details helps us review and act quickly. Please include:
Name of the client or location
Date and time of the incident (MM/DD/YYYY)
Where the incident occurred
What happened (what was said or done)
Why it felt unsafe, discriminatory, or inappropriate (if applicable)
How you responded and any steps you took
Names of witnesses, if any
Supporting evidence (photos, screenshots, messages, or documents)
The impact on you
Your preferred outcome, if you have one
⚖️ Types of Issues You Can Report
You should contact us if you experience or witness:
Discrimination or harassment
Conflicts with coworkers or supervisors
Unsafe working conditions
Situations that cause you to leave a shift early
Any behavior that violates safety or professional standards
🔄 What Happens After You Report
The Talent Relations or EOR team reviews reports during business hours.
Information is kept confidential as much as possible.
We may contact the client or others involved to investigate.
You’ll receive updates in the app as the review progresses.
If action is taken, we’ll let you know when appropriate.
🛑 Returning to the Location
If you don’t feel comfortable returning to a location:
You can un-match from that client if invited again, or
Select “Never” when rating the gig
Both options are anonymous to the client. Your comfort and safety come first. 💙
🤝 Help & Next Steps
If you’re unsure whether something should be reported, it’s okay to ask.
Use the question-mark Help icon in the app to reach Talent Support
Share what happened, even if you’re still deciding what to do
We’re here to support you and take concerns seriously.