If you believe a lateness penalty was issued unfairly, don’t worry — you can submit an Exception Request right in the app to have it reviewed. Here’s how 👇
✅ Who Can Submit a Dispute
You’re eligible to file an Exception Request if:
🕒 The dispute is submitted within 72 hours of the gig.
💬 You have a valid reason for being late (e.g., emergency, travel delay, or technical issue).
📎 You can provide supporting documentation to back it up.
📲 How to Submit an Exception Request
Follow these quick steps in the Ideal Flex Work App:
Open the app and tap your Profile (your photo icon).
Find the Infraction Notice (shown in red text) and tap it.
Select Submit Exception at the bottom of the screen.
Complete the form:
✍️ Explain what happened.
📎 Attach any documents (e.g., doctor’s note, travel delay notice, screenshots).
Tap Submit to send your request.
⏳ What Happens Next
Your request will be reviewed within 24–72 hours.
You’ll receive updates right in the app on your request status.
💪 Tips for Strong Documentation
Include clear proof of the issue, such as:
🚌 Transit delay confirmations or road closure notices.
🏥 Medical or emergency notes.
📧 Messages or receipts showing your efforts to arrive on time.